Shipping Options & Rates
Always FREE shipping over $75!
Only need a few things? See below table for options and rates:
|If your order contains:|
|Only Non-Perishable Items||Frozen or Cold Items?|
1-2 business days to process. 3-5 days once shipped.
1-2 business days to process. 2 days once shipped.
Orders placed M-TH by 1PM EST, ship out the very same day. Orders placed on Fri will ship out the following business day.
* Orders with perishable items require our fastest shipping option to ensure they arrive super fresh and delicious.
Note: Slight thawing may occur but since all products are plant-based, they’re fine to refreeze!
** Surcharges apply for orders shipping to addresses outside the contiguous 48 states - see notes below.
WHEN WILL MY ORDER SHIP?
Our state-of-the-art warehouse is filled with lovely humans who pick and pack your orders with care. It typically takes 1 business day to do this, but we give them up to 2 business days for some wiggle room. You will receive an email with tracking information as soon as your order is picked up by the shipping carrier. Please note that in some cases, it can take up to 24 hours for the tracking number to update and show movement.
Exceptions & Surcharges
Shipping to Alaska, Hawaii, & Puerto Rico
As, for obvious reasons, there is no Ground-based service to these locations, we use Next-Day / Express Shipping as the base rate for these regions, then apply a $24.99 surcharge.
Unfortunately, we do not ship outside the United States, excluding APOs, at this time - but, we are working on it!
Monthly Tasting Box Subscription
Our Monthly Tasting Box’s price includes the shipping and handling cost (surcharges apply to orders shipping outside the Continental USA), so there will not be any increases or additional billing for shipping for the duration of your subscription. Your first box will ship within 1-3 business days of placing your order. Subsequent boxes will ship every 30 days thereafter. If you haven’t received your box, please feel free to follow up with us at email@example.com
If you need to cancel your order, you need to do so before it leaves our facility. Please contact us at firstname.lastname@example.org to begin the cancellation process. For cancelled orders, you can choose to receive PlantBelly store credit or have the funds returned to your original form of payment.
Refunds & Exchanges
We want you to love everything about your PlantBelly experience, and we want to make sure that you’re thrilled from start to finish. Just let us know within 7 days of your order's delivery if you need any kind of help. Contact us at email@example.com
Common Shipping Questions
Do you ship to APO/FPO Addresses?
We can only ship non-perishable items to APO/FPO addresses. As these areas are served by the U.S. Postal Service and an exact delivery date is not guaranteed, shipping perishable items risks the chance of spoilage.
When will my Tasting Box subscription be delivered?
Your first box will ship within 1-3 business days of placing your order. Subsequent boxes will ship every 30 days thereafter. If you haven’t received your box, please feel free to follow up with us at firstname.lastname@example.org
How We Ship ——
How We Ship Perishables
We’ve carefully selected packaging options that have minimal impact on the environment without compromising on food safety or quality. Our products are always shipped so they will arrive at your door in optimal condition - fresh and super delicious!
We wrap chilled goods with Tempguard - a unique, padded insulator made of 100% pre-consumer recycled paper material. Our kraft shipping boxes boxes and Tempguard liners are 100% curbside recyclable! We further control the temps with recycled kraft paper fill and non-toxic refrigerant gel packs. Please join our efforts to be mindful of our environment and extend the life-cycle of our packaging, by reusing the gel packs to keep your next picnic or road trip fare cool.
Please Note: In the summer months your box may include dry ice -- the only material that will keep perishable food completely cold in very hot weather. Worried about the carbon it emits? The dry ice packed with your order is solid CO2 that is re-captured from industrial processes and does not present a new source of emissions. In the event that the dry ice is still in a solid state when you open your box, please handle it with care - it will naturally evaporate if left in a sink or other well-ventilated area (please keep out od reach of children and pets).
We use bubble wrap to protect glass jars and bottle - read about our decision in our Note on Sustainability below.
A Note on Sustainability
We love our planet. And protecting it is one of the many reasons we’re so passionate
about plant-based eating. We know the staggering impact that eating plant-based
- even occasionally - can have on lowering CO2 emissions, minimizing land &
water usage, reducing pollution... the list goes on and on (and on). And
while sustainability is a BIG part of why we do what we do, we know that
we’re far from perfect.
Take bubble wrap. We use it to wrap glass bottles and jars so that your products don’t arrive in shards - because no one wants to cry over spilled pickle juice! (But we hope that you’ll get creative and reuse those bubbly bits.) We are always looking for ways to be more sustainable, without sacrificing quality and experience for you. As sustainable packaging options get better and better, we’re excited to move towards exclusively planet-kind packaging.